Newcastle Gateshead Clinical Commisioning Group

Newcastle Gateshead Clinical Commisioning Group

Urgent Care in Newcastle

The best way to access NHS urgent care services is to contact your GP practice or local pharmacy, or call NHS 111 when they are closed.

Urgent care is for minor injuries or illnesses which need medical attention the same day, but are not serious enough for the Emergency Department.

From 2nd December, these will be the main options for urgent care in Newcastle:

Caring for yourself at home

Remember, many minor illnesses can be treated at home with advice from your local pharmacist or a well-stocked first aid kit. FIND OUT MORE.


Your local pharmacist is highly trained and provides free, confidential advice on minor illnesses from sickness and diarrhoea to hay fever.

If you don’t normally pay for your prescriptions, your pharmacist can provide free medicines for a range of common illnesses without you seeing your GP first. FIND A PHARMACY NEAR YOU.

GP practices

Your GP practice is the first port of call for most healthcare needs. The Extended GP Access Service now offers extra appointments in Newcastle with GPs, including evenings and weekends. Appointments are booked by your GP practice (or if they are closed, by NHS 111), after they have assessed your symptoms to see if this is best option for you. FIND OUT MORE.

Urgent Treatment Centres in Newcastle

Please note that due to the Covid-19 pandemic, Westgate Urgent Treatment Centre (at the old General Hospital site on Westgate Road) and Molineux Street Urgent Treatment Centre are temporarily closed.

For patients needing to attend an urgent treatment centre for non-Covid-19-related health needs, Ponteland Road Urgent Treatment Centre remains open from 8am to 10pm every day, at 169 Ponteland Road, NE5 3AE.

A GP-led service, for minor injuries and illnesses – no appointment needed.

  • Westgate Road, NE4 6BE
  • Molineux Street, Byker NE6 1SG
  • Ponteland Road Health Centre, NE5 3AE

Open 8am – 10pm, seven days a week.

NHS 111

If you have an urgent need which is not life-threatening, NHS 111 health advisors are available 24 hours a day, 365 days a year to help you get the right medical attention for your needs. FIND OUT MORE.

Emergency care

Please keep 999 and the Emergency Departments (A&E) at the Royal Victoria Infirmary for serious or life-threatening illness or injuries only. If your health need is not an emergency, you may be referred to a different service on arrival.